Microwave Solutions’ customer service is
exceptional, we uphold quality service by providing close attention to
customers’ needs, and offering special service. All MSI products carry a
one-year factory limited warranty unless otherwise agreed upon.
Return Material Authorization Policy
Products returned to MSI
for repair, whether warranty or not, require a Returned Material Authorization
(RMA) number. These can be obtained by calling MSI (619-474-7500 or
1-800-9MSI-AMP) during normal business hours and asking for an RMA
number. Before contacting MSI with questions about the unit, please have
the following information available so we will be able to better serve you:
· Customer name
· Contact person with
additional information on the failure
· Contact phone and e-mail
· MSI model number (See
product label)
· MSI serial number (See
product label.)
· Description of problem
(included as much detail as possible)
· Return information
Send returned product to the following address:
Microwave Solutions, Inc.
3200 Highland Ave
Suite 300
National City, CA 91950
Ref: RMA #
A)
Transportation shall be prepaid. Units returned freight collect or without
authorization will not be accepted. Such authorization requests should be
directed to MSI customer service at (619) 474- 7500.
B)
Original product identification markings must not be removed, defaced, or
altered. and the product must not have been subjected to abuse, improper
installation or application, alteration, or negligence in use, storage,
transportation or handling.
C)
Return units will undergo a complete test and evaluation. Replacements and/or
repair will be determined only after MSI has determined the cause of the
failure. All units returned are subject to a nominal evaluation fee when: 1)
The units meet full specifications and do not require repair, or 2) After
evaluation, non-warranty repairs are not authorized by the customer.
D)
MSI is not responsible for failures due to excessive stresses caused by rough
handling or overload during test or installation at the user's location; nor
will MSI be responsible for damage caused by improper operation or faulty power
supplies. Factory return inspection techniques can usually sort out latent
defects from excessive voltages and currents with respect to credit or non-credit.
Every precaution is used
at the factory to ensure that every product meets all electrical and mechanical
specifications prior to shipment. Buyer, by his issuance of a purchase order or
similar instrument, accepts this warranty. The applicable laws of the state of
California shall be used for interpretation and adjudication of this warranty
and the related work order or purchase agreement, venue to be San Diego County,
California.